Terms of Service

Mickenzy Kids

Welcome to Mickenzy Kids.
By accessing or using our website, you agree to comply with and be bound by the following Terms of Service.

We reserve the right to update or modify these terms at any time. Continued use of the website constitutes acceptance of any changes.

Website Use

By using this website, you confirm that:

* You are at least 18 years old or using the site under parental supervision
* The information you provide is accurate and complete
* You will not misuse the website for unlawful or fraudulent purposes

All content on this website β€” including images, designs, logos, text, and graphics β€” is the intellectual property of Mickenzy Kids and may not be copied, reproduced, or distributed without written permission.

Privacy & Data Protection

At Mickenzy Kids, discretion and security are fundamental.

We may collect the following information when you register or place an order:

* Name
* Address
* Contact number
* Email address
* Payment details
* Purchase history

This information is used strictly to:

* Process and deliver orders
* Provide customer service and support
* Inform you of new collections and promotional offers
* Improve your browsing experience

We do not sell, rent, or trade your personal information.

Your data may only be shared with trusted service providers such as payment gateways and courier partners, solely for order fulfillment purposes.

Cookies

Our website uses cookies to enhance your shopping experience. Cookies allow us to:

* Remember your cart contents
* Recognize returning visitors
* Track website usage
* Personalize content

Most browsers accept cookies automatically. You may adjust your browser settings if you prefer to disable them, though some features may be limited.

Registered users will automatically remain signed in and may be prompted to log in again after 14 days when the cookie expires.

International Policy

Mickenzy Kids proudly serves customers globally.

However, please note:

* We do not offer exchanges or refunds on international online orders.
* All international sales are considered final.

We strive to provide detailed product descriptions and sizing guidance to ensure complete clarity before purchase. If you have any questions, we encourage you to contact our Customer Care team prior to placing your order.

Customs, Duties & Taxes

International orders may be subject to:

* Customs duties
* Import taxes
* Tariffs

These charges are determined by your country’s customs authorities and are not included in our product prices or shipping fees.

Mickenzy Kids is not responsible for any additional charges imposed by customs in your country.

Exchange & Refund Policy (International Orders)

International orders are not eligible for exchange or refund.

We recommend reviewing sizing, product details, and shipping information carefully before completing your purchase.

Limitation of Liability

Mickenzy Kids shall not be held liable for:

* Delays caused by courier services
* Customs processing delays
* Unforeseen operational disruptions
* Technical issues beyond our control

Governing Law

These Terms of Service are governed by the laws of Pakistan.

Contact

For any concerns or inquiries, please contact:

help@mickenzykids.com

Shipping Policy

Processing Time: Orders are processed within 1–2 business days (Mon–Sat). You'll get a WhatsApp/SMS confirmation when your order is placed and again when it's dispatched.

Delivery within Pakistan:

  • Standard (3–5 days): Rs. 200 β€” FREE on orders above Rs. 3,000
  • Express (1–2 days): Rs. 400 β€” available in major cities
  • We deliver to all cities across Pakistan

International Shipping: We ship to UAE, Saudi Arabia, UK, USA, Canada & Australia. Charges are calculated at checkout. Delivery takes 7–14 business days. Customs duties (if any) are the buyer's responsibility.

COD (Cash on Delivery):

Please ensure someone is available to receive and pay at delivery